24X7 Support & Service
RELAX. We’ve got this!
As your local premium technology integration firm, we consider your life and needs from the very start. Our promise is to serve your family as if it were our own with unprecedented attention to detail. It’s how we built our business, and what sets us apart. We offer the most extensive product expertise and a trained, professional staff that stands by you from planning to installation, and most important — ever after.
Working with ALL – ALL around the clock!
Our company works collaboratively with the homeowner, architect, builder, interior designer and other trades to create a seamless, beautiful and functional home. Our project managers coordinate with all and can even manage the process start to finish if you desire. Experience world-class service that adapts to your personal needs, and is there for you around the clock, today and into the future.
STELLAR Surveillance, Automation & Security technicians are among the best anywhere. Our service team members have thousands of hours of experience and training. They continually update their knowledge of the latest technologies through manufacturer training and in-house learning sessions.
Only premium parts are used by our company, both in original setup as well as service after your installation. With STELLAR Surveillance, Automation & Security, you can rely on systems expertise and attention to detail.
Warranty Service Call (used within 90-days of completion)
STELLAR Surveillance, Automation & Security system installation and programming is guaranteed for 90 days from the substantial completion date of your installation. Equipment is covered according to the manufacturer’s warranty for each product.
Our company wishes to ensure that your system will continue to perform at its best. After all, it is clients like you that have built our business. We hope that you get many years of trouble-free pleasure from your purchase, and during your first 90 days of ownership we want to make the pleasure a free service.This in-home service policy is offered exclusively to the original purchaser of a STELLAR Surveillance, Automation & Security system and is non-transferable.
If a component of a STELLAR Surveillance, Automation & Security system should fail during normal, domestic use due to a fault in materials and/or workmanship, our company will at its discretion adjust, repair, or replace the defective unit(s) free of charge for a period of 90 days from the date of Substantial Completion. Substantial Completion is defined as the point in time when your final equipment has been delivered and trouble-shooting, final programming, system tuning and client training are all that remain to be completed.
Regular Non-Warranty Service Call (used after 90-days of completion)
If your STELLAR Surveillance, Automation & Security system is now out of warranty, or if your system was installed by another company, our normal hourly rates apply which are for $150/hr. with a $50 trip fee. However discounted service plans can be purchased, please contact us for a service plan.
We appreciate your business and want to thank you for all your support over the years. In addition to delivering great support during normal business hours, we’re excited to tell you about our new platform delivering proactive monitoring and support to you 24/7/365.
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your home experiences any of these disruptions. We’ve partnered with a national company founded & staffed by home technology professionals just like us (including adherence to nationally recognized vetting & background check standards). From proactively monitoring and fixing your system remotely & enabling you to reset your own system easily, STELLAR Surveillance, Automation & Security has you covered.
In the event our 24/7 remote support staff can’t solve your problem remotely, they’ll escalate it back to the STELLAR Surveillance, Automation & Security service department.
Our new support programs empower you with features like:
Self monitoring app enabling you to fix issues yourself from a smartphone or tablet
24/7 Proactive support by our friendly support staff in Richmond, Va. & Las Vegas, Nevada
Discounted Service Calls
Priority Service Visit Scheduling
24/7 Live Email, Phone, Text and Chat Support
Experience the Benefits:
Cuts Service Calls by 80%
Lower Cost of Ownership
Improved System Reliability